Questions & Answers

Universal Control loses device... alot

0 votes
asked Feb 3 in Thunderbolt - Quantum by patrickmaguire2 (160 points)

Universal control is messing up. IT loses the connection to the interface. this happens about 4 times a day.  this would happen every few weeks before i updated  the pro tools. Now its 4-5 times a day. Huge issue. i need to restart the whole rig to get it to recognize the interface

 Updated pro tools to version  

the interface is a PreSonus Quantum 26x32 Thunderbolt 2 Audio Interface.

 The firmware is updated to today.  didnt help

2 Answers

0 votes
answered Feb 4 by patrickmaguire2 (160 points)
does this forum ever get tech assistance attention?
0 votes
answered Feb 10 by Brentalonious Monk (890 points)
These forums are community forums. No tech assistance here. It sounds like a possible compatibility issue with the new update and maybe Presonus hasn't caught up yet. Can you go back a version? I would suggest that you contact support. Log in to your MyPresonus or Sphere account, go to support, and open a new ticket.