Question

After a year of suscription I renew my Presonus Sphere account 4 days ago with a new credit card, the previous one expired. I recived the invoice and the receipt but when I login in my presonus account seems as I don´t have a sphere account. I can´t activate my products because said i don´t have a valid license purchased. I contacted 3 times in the support with any answer or solution. Is this the way Presonus treats its subscribers? Please look at your support tickets and try to give me a solution to this problem with your platform.

Answer 1

I'm having this problem now. After using Studio One via Sphere for 2 years, I suddenly can't open Studio One because it thinks I don't have a Sphere subscription. I've checked to make sure that my subscription payment was charged to my credit card--it was.

Support isn't responding to my ticket, so I've been unable to work for two days.

What can I do to launch and work in Studio One.

Answer 2

I am having this same issue, and I can't get anyone to answer the phone, or respond to my ticket..  Has either of you had any luck at fixing this?

Answer 3

After contacting support I was asked to resubscribe.

Answer 4

Hello,
I'm in the same situation except that my subscription has stopped!!!! Have you had any feedback?

I find it really desolate I'm blocked too and I can't even re-subscribe and no return from their **** support!!!!

I'm getting really annoyed and I'm thinking of going back to cubase just for that, or even getting a cracked version of the software!

Support is incapable of solving a simple problem!