Questions & Answers

No input signal and firewire doesn't work,too

0 votes
743 views
asked May 5, 2016 in Ai Mixers by weaall (150 points)
There's no problem at input line but no signal in input.

Even little noise!

This problem was happened while the firmware upgrade.

When the level in half Suddenly mixer's sound shuted down and there's no input at all.

And the level was kept while 4 hours, so i had no way  without shut down.

I tried reconnecting with computer, but firewire didn't working even 1394 card still work!

1. Is there any way to reset the mixer without connecting computer?

2. What can i do if first way doesn't exist?

1 Answer

0 votes
answered Jun 27, 2017 by paulclarke2 (27,400 points)
 
Best answer
Is there any way to reset the mixer without connecting computer?

Yes the Factory Reset is done using a USB thumb drive.

 http://support.presonus.com/entries/22417039-StudioLive-AI-mixer-Firmware-Recovery-Factory-Reset

Also if you want to keep your user created presets or scenes, you will need to back them up. Check out this link in our knowledge: http://support.presonus.com/entries/23001399-StudioLive-AI-Scene-Preset-Backup-Transfer

If the issue persists, create a support ticket from your my.presonus account. Attach your system info files to the ticket.

http://support.presonus.com/hc/en-us/articles/210046303-How-Do-I-Create-A-Windows-System-NFO-and-OHCI-Report-for-Tech-Support-
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