Question

I have an old version of Studio One 2 Pro that I've just activated on a new computer. I am not interested in buying or upgrading to a new version of this software at this time for unrelated reasons. This should work.

I went to my.Presonus.com and downloaded the installer from my account, and installed it on my Windows 10 64bit PC. Everything went smoothly. I was not able to activate online - it gives this error:
"The request failed ()"

So I did the whole offline activation process - which was apparently successful. It says "Licensed to " and my key in the "About" menu.

But then I went to try and download all the extras through the installer and It won't work. It gives the same error "The request failed ()".

My first instinct was that the firewall was blocking communications since this happens whenever the program tries to contact outside world. But I added incoming/outgoing rules to the Windows firewall and it still has the same error.

I have also tried running Studio One "as Administrator" and it didn't help.
I can't "Check for Updates either" - same problem.

I have googled and googled and found no help on my specific problem. I'm determined to get my program running and the hundreds of dollars of extras I purchased installed. Any help would be appreciated.

Answer 1

Hello, 

This is the *exact* same problem I am facing (with Studio One 2 Producer).

• I was not able to activate online so I did the offline activation.
• The "about" dialog box confirms that the activation was successful and it displays the product key.
• The installer and It won't work and it gives the error "The request failed ()".

Please update this thread if you can figure out how to do this. I will do the same.

Thanks, Nicholas

Answer 2

Hi,

For anyone having this issue in the future I found the answer. Older versions are no longer able to to online activate and will have to be painstakingly activated offline. I suppose they want us to upgrade. Hopefully this saves you lots of time searching why your username and password aren't working when trying to activate online. 

Legacy activations:

Studio One 4: https://support.presonus.com/hc/en-us/articles/360043921991--3-Studio-One-5-Software-Activation-Online-Computer-

Studio One 1, 2 and 3: Online activations of Studio One versions 1, 2, and 3 are no longer supported. To activate these dated versions of Studio One, you will need to do an offline activation. Below is a link to an article from our knowledge base with instructions.

https://support.presonus.com/hc/en-us/articles/360043922251--4-Studio-One-5-Software-Activation-Offline-Computer-

Please be aware, since the release of Studio One 6, Studio One versions 1, 2, 3 and 4 are no longer supported. The current supported versions of Studio One are versions 5 and 6.

For legacy support information, you can always use one of the following resources.

1. Our Knowledge Base located at https://support.presonus.com/hc/en-us
2. Our forum located at https://forums.presonus.com/
3. The Studio One Facebook Group: https://www.facebook.com/groups/presonusstudioone/
4. Our Newest Community Forum at http://answers.presonus.com/
5. If you would like to upgrade to Studio One 6, here is a link: https://shop.presonus.com/Studio-One-Upgrades-Crossgrades