Question

I am on windows 10, I installed all the drivers, and UC. It recognize my 32R, but when i go and dbl click on it, it just spins.

the front of the 32R has a Solid RED light (indicating "control" and the Blue (power) light is on.

could this be a faulty unit?

-I just bought it brand new

Answer 1

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-