Question

Hi guys,

So recently I've been having issues with my recordings as well as all around use. There's been this buzz noise that's become frequent within everyday use and I'm not sure where this is coming from. I've read up about swapping the USB ports, increasing the power output as well as the drivers. I'm not sure what else to do than ask around here because at this point, I might assume that it's a hardware issue and I should look for either a replacement or a repair.

Buzzsound: https://app.box.com/s/vv5q4hnamluxp5w3kuq254rzmqmdlqrz

Lower the volume of this sound and make it happen every 15-20 seconds and you have my problem

(note: had to turn up the gain/ volume of the buzz to make it audible enough)

Answer 1

Shouldn't make that sound.

First review this article on why you might be hearing or getting noise on your AudioBox USB. 

If that does not work, then you may have a defective unit. If you're within your return grace period from whom you've purchased it from, exchange it from where you purchased it if you can.

If not, log in to your Presonus Account and create a Support Ticket at http://my.presonus.com or by visiting http://support.presonus.com. Support Techs can troubleshoot the issue with you and if necessary issue an RA to have it repaired. If you purchased it new an RA would be covered under warranty, if you purchased it used, it may not have an active warranty and may be subject to a repair fee.