Maybe there is a mismatch of versions (firmware/software). This is the latest and greatest:
Universal Control v1.8.3.40882 or v1.8.0.38751 Capture (Mac/PC) 2.2.1.38751 RM Mixer Firmware v9244 CS18 Firmware v9203 AI Console Firmware v9194
If you had Universal Control installed before, a complete uninstall might be needed. There is information about it in the knowledge base (http://support.presonus.com/hc/en-us/articles/210048113-How-do-I-Uninstall-Reinstall-my-device-drivers-for-the-StudioLive-AI-on-a-Mac-).