Question

I want to update firmware of my brand new RML32 but in order to do so I must connect with Universal control or UC Surface. They both can see the RML32 in the local network with a Motu AVB switch but that's it. Can't get pass choosing the device.

The switch is already updated to latest firmware

Answer 1

I would suggest downloading the Firmware update onto a Thumb Drive and follow the instructions to update that way.

There is a little trick that you need to loosen the screws on the AVB plate & pull the unit out a little first.

https://support.presonus.com/hc/en-us/articles/210047533-StudioLive-RM-series-Firmware-Update-via-USB-thumb-drive-