Questions & Answers

PreSonus_Universal_Control_Installer_1.8.3.40882 and windows 10 still will not allow device, what am I doing wrong?

0 votes
asked Dec 18, 2016 in AudioBox USB by dalemannix (150 points)
edited Dec 18, 2016 by dalemannix
So I've had this problem on two separate systems with the same driver version and I'm thinking that perhaps it's me that is doing something wrong.

I plug my 22vsl into my laptop.

Download PreSonus_Universal_Control_Installer_1.8.3.40882.exe once from the website and another by creating an account and seeing if the driver supplied there was any different, it wasn't.

Install Universal Control with all settings ticked to the default location.

Restart my computer when prompted to do so.

Log back on and I still get this "Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)"

Now I've been using this product for a long time now and its served me well. Everything I find online tells me that this driver should work for me but it doesn't.

Attached is the dump file from dxdiag.

System Information
      Time of this report: 12/19/2016, 19:20:21
             Machine name: BLADE
               Machine Id: {}
         Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.161208-2252)
                 Language: English (Regional Setting: English)
      System Manufacturer: Razer
             System Model: Blade
                     BIOS: 5.11
                Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16276MB RAM
                Page File: 4775MB used, 13932MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 192 DPI (200 percent)
       System DPI Setting: 240 DPI (250 percent)
          DWM DPI Scaling: Enabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
           DxDiag Version: 10.00.14393.0000 64bit Unicode
  DxDiag Previously: Crashed in DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

DxDiag Notes
      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
      Display Tab 3: There is a problem with NVIDIA GeForce GTX 970M device. For more information, search for 'graphics device driver error code 22'
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
          Input Tab: No problems found.

1 Answer

0 votes
answered Dec 21, 2016 by butchrichard (131,270 points)
Best answer
This issue is generally explained on this article.

However, if you are still getting the error with UC 1.8.3, then perhaps there is something more involved with your computer or even your AudioBox.

Test your AudioBox on a older computer just to rule out if same issue occurs.

You may need to disable Secure Boot or Microsoft Driver Enforcement.  Disable your anti virus.  Download UC 1.8.3 again.  Show contents in folder.  Right click the UC installer.exe and Run As Administrator.  

If issue persists, Create a Support Ticket in your PreSonus Account.