Questions & Answers

My 22vsl Audiobox isn't recognized in Windows 10

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asked Jan 12, 2017 in AudioBox USB by auxrilla (150 points)
Hello, Like the Title says my 22VSL isn't recognized in my windows 10 anymore and for that reason I can't install any drivers anymore. Tried another cable but that wasn't a go either. Any help is welcome since I don't have the money to replace it or such.

1 Answer

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answered Jan 13, 2017 by AlexTinsley (925,250 points)
 
Best answer

You have an old driver installed. You will need to install the latest release UC 1.8.3 (or higher) that will resolve this issue. 

http://www.presonus.com/support/downloads/AudioBox-22VSL

Starting with the December 2016 release of Windows 10 1607 b14393, in a fresh non-upgrade installation, with secure boot enabled in the BIOS, device driver installers without a valid signing certificate may not work. This is not unique to just PreSonus. 

Our UC 1.8.3 (or higher)  release contains updated security certificate which allows our USB Audio devices to be used on Windows 10 without this issue occurring. UC 1.8.3 (or higher) will remove the old software and replace it with working software and drivers. 

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