Question

Thanks for trying to help. I can get into the permissions by entering 12345 when I do I see the following: 

as you can see the only thing that is not grayed out is the Device Permissions section. the Mix and Other drop downs have nothing to select.  Also, my board indicates the Status is Unlocked (from the systems menu). 

You also said: ". Try 12345 as access code by pressing "select" of Aux 1, then Aux 2, Aux 3, Aux 4 and Aux 5 on your board. If that doesn't work, another code has been used."  Not sure what your getting at. After I push the Select button for any of the Aux channels, what do I do next on the board? 

Answer 1

Thanks for the screenshot! I think I see your problem. Firmware v5646 for your SL board is very old (November 2014) and belonged to UC Control AI 1.6. PLEASE ALWAYS REMEMBER THAT YOU NEED TO USE MATCHING VERSIONS OF FIRMWARE AND SOFTWARE! PreSonus does have reasons to write this clearly everywhere in your PreSonus account. There have been major changes in the firmware since UC 1.6 and firmware v5646 can by no means correspond with UC Surface 2.0!

What you need to do is a factory reset with the option card pulled out, maybe even two or three resets. A firmware upgrade to AI Console Firmware v9194 is included in the factory reset. You find any information for this procedure in your PreSonus account.