Questions & Answers

Network audio interupted error.

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asked May 14, 2017 in Ai Mixers by thomassmith7 (150 points)
I have a presonus studio live 32.4.2 AI with up to date driver and I have connected it to a RML AI with up to date driver thought a cat6 cable.  We have used this for months with no issue however this week we keep getting a network audio interupted error.   We have reset the cards and done all of the updates but cannot get rid of this error.  Any answers?

1 Answer

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answered May 18, 2017 by Michael Martin (89,010 points)
 
Best answer

Check your network / ethernet cables. Swap them out for a new cable and see if the issue persists.

Make sure both devices IP Mode is set to the same function; ie...

Directly Connected = Static Self Assigned Mode

AVB Switch + Router = Dynamic Mode

You will need to access the RM via network or firewire connection to check network settings OR use the Press Button IP mode trick to force the RM into the desired network mode without software. See KB Article HERE for that process.

If you cannot figure it out, contact Tech Support via Support Ticket with this issue. They'll troubleshoot the issue with you.

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