Question

PreSonus, I recently tried to use your ticket support for a problem with my FP10, and you just didn't give me any information on what to do or how to solve it. I get it, it's discontinued. You're not going to release new drivers or anything. But at least give support. For as amazing of a company you are, and how amazing you are, the fact that you do not give support to discontinued products is ridiculous. I have ALWAYS loved your ticket support system, but now I am kinda mad at that. Please. I just want to know! I sped over $225 on a FirePod that was in perfect condition and now can't get any support on it. This is a bad move. I am actually very shocked that you guys would just flat out reject a request and say you were sorry. Just please for crying out loud add support for discontinued products.

GUYS! IF YOU AGREE! PLEASE GIVE THIS AN UPVOTE! PRESONUS GIVES HIGHER PRIORITY TO REQUESTS WITH HIGHER VOTES!

Thank you.

Answer 1

It's always a good idea to do your research before buying a used or legacy product to determine if support is available. We have limited support for legacy products, the FP10 is a product that has already ceased development and had reached the end of it's service life. We already have information documented on the FP10 in our knowledge base, and community support is available in the PreSonus Community forums. You can ask your questions here, if we or someone in the community knows the answer we'll certainly provide it.