Question

Well, I bought the Presonus Audiobox Usb Interface recently to record my own music. Yesterday, I connected the interface to the computer by the usb port (obiously). Before clicking in Studio One 3 the window that says: (New Song), I connected my guitar and my microphone and chose the option that was in the left side of the main menu that showed a few windows with different audio ports (computer audio..) and I clicked the one which showed the "Audiobox USB". After that,  I selected the window of a new song. When I only entered the recording menu of studio one 3 an interference (I think it is because it was a loud noise) showed up. Please, can someone answer me how I can fix this or what I can do?

Thank you.

Answer 1

Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

1. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-

If you're still having issues, please create a support ticket.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new

Thank you for your patience,