Question

I just bought Audiobox USB 96 and i hear crackling sound together with music when i listen to it in Studio One and other programs. What shoud i do to get rid of this crackling sound?

Answer 1

It can be too high input gain. It can be too low latency (bufor size) and your computer have a problem with performance.
It can be something other but first look at this things and try to change it. In software controller and DAW must be the same parameters of settings like buffor, sampling rate...

Answer 2

No. You are not right sam70. My computer is a laptop and it works well with this sound card. I found the reason and it was simple, but Presonus manufacturer didn't write about it in guide book inside of a package. The main problem was that USB 96 is a 2.0 USB type and most of laptops have now blue usb port which is called 3.0. When i plugged in USB 96 into it - that caused a crackling sound. I found one black usb port in my laptop which is 2.0 USB and the sound now is ok. I think that manufacturer could write about it in their user's guide.

Answer 3

Having the exact same problems and I have the M1 MacBook Pro. The device keeps popping, even when I’m just playing iTunes. I’ll try the USB 2.0 theory and get back to you guys.

Answer 4

Did connecting to usb2.0 hub on m1 Mac solved it? I have same problem with crackling on m1 Air.

Answer 5

Thanks for the anwser viktordudkevych . I have exactly the same problem, i have only USB3 ports on my laptop lenovo and all of them crackling with this audio card on Ableton 10 or 11.
It's completly true, the manufacturer could write this in their user's guide.

What a shame ! 

Answer 6

I have my Audiobox 96 plugged in to a USB 3.0 port and have crackling. I found that simply turning down the output volume (to about 75%) from the laptop solved the problem...

Answer 7

I have an M1 mac mini with 3.0 ports but I have an adapter that has one 2.0 port.  I moved the Audiobox to the 2.0 port and it fixed the issue

UPDATE: this only reduced the crackling/clicking, the issue still exists

Answer 8

Hi, I am Waxicaná from Guatemala, I just had the same issue with a M2 MacBook Pro, I used an USB type "C" to have more USB ports, but they are 3.0, so I have another USB ports splitter which is 2.0, and problem solved. I hope this helps you out.

Answer 9

I just received mine & have the same issue.  I have USB 2.0 & still the issue is persisting.  Anything that plays through it crackles.

Answer 10

So @tomdeacon suggestion worked for me. Put your output volume on windows to 75 or lower and that totally fixed the problem.

Anyone still having issues with this, try that first. Then try plugging into USB 2.0. If it's still doing it sure keep looking for solutions or just return the thing if you can.

Luckly volume at 75 or below worked perfectly and I felt dumb because I couldn't believe that was the solution even though I'm not sure how Tom even thought of that.

Now I'm about to try the same with the output to my drum module and see if it helps (though the crackling isn't nearly as bad on that and seems buffer related. Problem is I need the buffer low to keep the latency as low as possible)