Questions & Answers

How do I update the firmware?

0 votes
asked Jan 30, 2018 in AudioBox USB by paulblunden (120 points)
I have the same issue. My universal controller is up to date (just downloaded it from the website) i have also run check for updates and I'm up to date. How do I update the firmware? It is greyed out

4 Answers

0 votes
answered Jan 30, 2018 by gregdenson (7,750 points)

From the screen cap in your previous post, it doesn't appear that your device is fully connected.

When I open UC, it also shows all the current settings along with which device is open.

Another question is have you signed in? Under the file menu, there's a place to sign in to your presonus account.

 I wonder if that's what is preventing you from checking firmware.

Mine looks like this when I'm fully connected, and none of the choices are grayed out.

0 votes
answered Feb 1, 2018 by emilianomarco (180 points)

Hi, don't understand why Universal Control ask me to update the firmware, although the version is right updated and the option "Update firmware" is not available...

Someone can say me what to do?

My Mac is on High Sierra 10.13.3, yesterday last update...but Universal Control requested the update even before I updated High Sierra...

0 votes
answered Feb 8, 2018 by emilianomarco (180 points)
Ok...discovered that Universal Control ask me to update the device firmware every time my Mac goes in, what does mean? My Audiobox seems working well, even when UC ask for the updating, which I cannot do because it is updated...

Is it something that I can adjust with the preferences of my Mac?
0 votes
answered May 29, 2018 by barryshannon (140 points)

Can someone please answer this - I have the same problem.

I have the permanent message "PLEASE UPDATE DEVICE FIRMWARE!".

The update firmware button is greyed out.

I have the latest software.

I have tried uninstalling the universal control and reinstalling it from the website.

I am running High Sierra 10.13.4

Does anyone from Presonus read these?