Don’t worry about coming off as mean - PreSonus has been mighty deceptive in their advertising of product features and after releasing said product, turns out they lied. This has happened to me over 5 times on 3 different products. I’ve spent $10,000+ on different racks and mixers based off their (pre-launch) advertised features - mainly the cross-functionality between live and studio work, only to find out they released the product without functions I desired.
I’m looking elsewhere now, and have been suggesting to other colleagues using PreSonus to do so as well.
It’s shady and reflects on their capability of maintaining a fine-tuned product line. Like you said, all it takes is one or two employees to engage their customers and keep us in the loop. Personally I don’t care about scathing reviews when a company promotes versatility, quietly releases inferior products and ultimately can’t take the time to address their shortcomings.
Im ready to sell all of my PreSonus gear (5 digital consoles, 2 rack mixers, 3 audio interfaces and tube pre), just to be done with this mediocre company.
I wouldn’t be surprised if they actually do scan these forums and end up deleting my comment. If so, good riddance. I’m saving this text elsewhere in case they do.