Questions & Answers

Studio One 4.0 stuck on "preparing to install"

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asked Jun 8, 2018 in Studio One 4 by austinanderson5 (210 points)
edited Jun 9, 2018 by austinanderson5
I downloaded the installer program for Studio One. Once I had the actual program downloaded, I opened it for the first time and the program runs, but on its startup installation, the program gets stuck on a windows installer "Preparing to install" screen. I've waited about a half hour and no change, I've also tried uninstalling and reinstalling the program, with the same results. Any ideas how to fix this?

Just to clarify: The program is getting to the "Starting Audio Engine" and then a windows installer screen pops up, it runs a few things but then gets stuck on "Preparing to install". I'm running it on a windows 10 laptop, which is well above any requirements for running the program

1 Answer

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answered Jun 15, 2018 by PreSonuSupt4 (220,020 points)
Best answer
We've seen this happen with some Steinberg audio devices.  We don't know if you use one of those or not. If so, uninstall the drivers and re-install them and be sure to install everything it presents in the installation routine.

If that doesn't resolve the issue or if that is not the issue, please create a support ticket so that an agent can assist you.