For this type of issue, please submit a ticket to support.
Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new
When you do this, create and attach an NFO file.
You will need to have your AudioBox attached to the computer by USB and powered on when you do this.
To access your PC’s System Information on Windows 8 and Windows 10:
1. Go to the Desktop.
2. Press [WinLogoKey] + R to bring up 'Run'.
3. Type 'msinfo32' without quotes.
4. Press the [Enter] key.
5. IMPORTANT: Click File then "Save...", save this file as a .nfo file format and rename the file your name and attach it to this email.