Question

I'm unable to open support tickets on the my.presonus site.  I can fill in all the ticket info and press "Save" but nothing happens, and no ticket is shown as created.

(My root problem is that I'm unable to register the new hardware I just purchased because

https://my.presonus.com/publicapi/products/register_hardware

is returning "504 GATEWAY_TIMEOUT".

Answer 1

Contacted support by phone and they confirmed they are aware of "some server issues" that may be causing support ticket and product registration trouble.  Said if you need products registered or support tickets created you could call them by phone and they can do either for you.

Edit: It sounds like people are still having issues with this, but I'm going to accept this as the answer for now since calling them directly appears to be the only way to register a product or create tickets.  (Come on, PreSonus, get your support site together!)

Answer 2

I am also not able to open support tickets....

Answer 3

Hello!
I will try to open a ticket for you, asking a technician to come and read your post.

Regards,

Julien

Answer 4

I have the same problem

Answer 5

I am have the SAME set of problems.  Have you gotten a solution to either the Registration or the problem creating a support ticket?

Answer 6

same issues! ordered the audiobox itwo studio and tried to register it but it wont. then tried to contact support and cant do that either. im in the uk and cant seem to find a uk support number either. nightmare

Answer 7

Same issue. I'll call them tomorrow.

Answer 8

Hey all. This mightn't work for all of you, but I did just have some luck with signing out and signing in again.

Answer 9

I am trying to create a ticket for two days now. I need support because the Studio one  4 Artist Oem version that came with Yeti Blue isn't loading the Isotope Ozone Elements. It has Locations disabled, but it should Read the VST3 folder and recignize it automatically. Very frustrating. I have managed to register Studio One, but that's it.