Questions & Answers

Trouble ticket system not working

+2 votes
asked Nov 4, 2019 in MyPreSonus Questions by ericbowen1 (170 points)

The support trouble ticket system is not working. I fill out the forms online and hit "Save" and the form reappears asking me to submit. I am stuck in an infinite loop.

Screenshot of failed attempt to create trouble ticket

1 Answer

0 votes
answered Mar 12 by AlexTinsley (827,310 points)
Best answer

In this case best thing to try first is to download the MyPreSonus app on your phone or mobile device available on the Apple App Store and Google Play store. From there you can register products, access support and this Answers system.

On your computer you can also try to open Private Browsing mode in your browser and/or try a different browser, or better yet a complete different computer.