Questions & Answers

Installed AVB option card/updated firmware to v11979 on SL 24.4.2 AI, console no longer connects to wired network.

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asked Nov 17, 2019 in Ai Mixers by mercygatechurch (140 points)
I am beginning to set up a stagebox setup between our SL 24.4.2 AI console and RM32AI. I'm not quite ready to connect the two, as we haven't ran the cat5 or anything yet, but I thought I would install the AVB option card and update the firmware on the SL 24.4.2 AI first to make sure I work out any kinks before next service.

THE ISSUE:

I typically have my SL 24.4.2 AI connected to my network router via cat5 to be able control it remotely using UC on my iPad. But, after I installed the new AVB option card, the console no longer recognizes the wired connection to the router. I also don't have a working wireless USB dongle, so that is not an option either. This poses a problem as my current set up has the console at the stage, hence needing my iPad to mix at FOH. Is there something I am doing wrong?

1 Answer

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answered Nov 18, 2019 by wahlerstudios (102,440 points)
Installing the AVB card should not "kill" remote connectivity, but the latest firmware might not be the best to use. It has not brought any improvement for the AI consoles anyway. I would suggest that you try again with an older firmware version. If that doesn't help, open a ticket with Support.
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