Question

I am curious if anyone else has a huge latency issue when using the Dongle for connecting their mixer to the wireless network?  I have an RM32AI that usually I connect directly to my router via cat5 cable and I just keep that all bundled and plugged in, in my road case.  However I decided to try using the Dongle and wow, that was a very bad experience last night.  I would move a fader on my iPad, and nothing would happen, after a few seconds the fader would "pop" back to the original position.  I had to try several times for any changes to the board to take effect.  Surely this isn't normal, it was extremely frustrating and the band was getting very annoyed at my troubles.  After an hour of fighting with it, I finally connected my cat5 back and everything worked like normal.  Also on a related note, ever since this latest firmware update to the mixer all my connected devices (even my Macbook using thunderbolt) seems to have a drop in connection with the mixer every 15 seconds or so.  All the realtime level indicators and everything will just drop to nothing for about a half second and then reconnect and this happens constantly.  And it is doing this on all my devices, including my backup PC (just out of curiosity I checked it as well).  It never did this until I ran this latest firmware update to the mixer.  Any ideas on what could be causing this?  Is this an issue that presonus is aware of and might have fixed on the next update?

Answer 1

What you seem to be experiencing is an issue with dropouts on your network.  UC Surface will have a buffer "wait time" for a response from a router.  It would almost be reproducible by say going within 10 feet (line of sight) of your router and everything works, but slowly but surely walk away from your router.  You might see a decrease in response time between the mixer and UC Surface at a given point.

The best way to approach this is to make sure you are using a quality router, it could be one of the routers we support while steering away from the routers we do not, and making sure that the wireless channel is free of interference in the area you are in.  Most times this is changing the channel on your router internally until proper connection at great distances can be achieved.

Below is a link to the network setup and troubleshooting area of our Knowledge Base for RM mixers.  You can take a look at this area for other suggestions of better connectivity for your router.

StudioLive RM Mixer - Wired and Wireless Network Setup and Troubleshooting