Questions & Answers

Studio 68c usb audio dropping out after a few seconds

+3 votes
asked Jan 30, 2020 in Studio Series USB Interfaces by tiarninichols (150 points)
Hi, so I bought a Studio 68c interface just under two months ago and upon firing it up this morning the audio signal from my laptop just drops out after a few seconds. The interface is showing that it's recognizing there's a usb connection (blue light), but the sound just isn't coming through. I've never had any problem with it before this, and nothing has changed in the way it's set up or what I use it for (demoing through studio one and listening to spotify/itunes). If I unplug the usb cable and plug it back in (at either the interface side or laptop side) I get sound coming back through, but after about 4 seconds the signal just cuts out again. Interface shows signal coming through on the meters, then poof, nothing. Has anyone else encountered this? Could it be a problem with the cable or is it more likely the interface? I can plug an audio cable into the line inputs on the interface and hear audio perfectly fine using the monitor button, but as soon as I try and receive audio through the usb from my laptop it just keeps dropping out. Since setting it up out of the box it hasn't been moved, cables have never been yanked around or moved, literally nothing has moved and all of a sudden I'm having this problem. Please send help.

4 Answers

0 votes
answered Feb 3, 2020 by tarassenchuk (160 points)
Hello everybody. I have the same problem! Have you solved your problem? Has anyone encountered this or can they have a problem? Help please!
0 votes
answered Feb 26, 2020 by bobbysirois (190 points)
Same Problem. They even sent me a faulty USB-C to USB-C cable and never even sent me a new one.
0 votes
answered Feb 26, 2020 by bobbysirois (190 points)
Quick Fix: restart your computer. worked for me.

Hopefully there is a patch for this soon though. and a good cable would be nice lol
0 votes
answered Mar 16 by georgiospapanicolaou (150 points)
I an having exactly the same problem. Any answers?