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UC Surface for iOS won't connect to Quantum - Please Update Firmware !
Feb 8, 2020
Thunderbolt - Quantum
Hi - I love the UC Surface and Remote Apps when they work! I had UC Surface working with a Quantum 2 - sold it and upgraded to a full Quantum. Studio One Remote works.
The UC Surface iOS App can see the Quantum but says - "Please Update Device Firmware" and will not connect. My Quantum is at the latest firmware. I upgraded it to the same firmware again for good measure (including the disconnect power and thunderbolt steps). I resintalled UC Surface. I rebooted my iPad and reset network settings. I tried another iPad - I still receive the same 'update device firmware' message. I have a support ticket open and do not sense this problem and error message is understood by Presonus. What else can I try?
Quantum: Firmware v 1.1-19
UC Surface for iPad: v 22.214.171.124214 iOS running on an iPad Mini 4
UC Surface: v 126.96.36.199970 Win x 64
PC Windows 10: v 1909
win 10 64 bit
firmware update issues
to answer this question.
Feb 9, 2020
I am working now - the solution was to downgrade my version of Universal Control for Windows, which then prompted me to downgrade the Quantum firmware. Now I can connect from multiple iOS devices wirelessly to the Quantum.
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