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I received my Eris E3.5 BT today and after a few hours the passive speaker faded out and doesn't produce sound anymore?

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asked Mar 19, 2020 in Sceptre, Eris, R-Series by gatanlabdiedo (160 points)
The passive speaker doesn,t make noise anymore just a slite crackling sound. Tried to unplug the wires and put them back again. But it doesn,t work.

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answered Mar 20, 2020 by joegilder (13,670 points)
 
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Get in touch with the dealer you purchased them from. Or register them at my.presonus.com and get in touch with support over the phone.

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