Question

I have UC Surface with a Quantum 2.

The UC Surface iOS App can see the Quantum but says - "Please Update Device Firmware" and will not connect.  My Quantum is at the latest firmware.  I upgraded it to the same firmware again for good measure (including the disconnect power and thunderbolt steps).  I resintalled UC Surface.  I rebooted my iPad and reset network settings.  Same issue.

Quantum: Firmware v 1.1-19
UC Surface for iPad: v 3.1.0.53214 iOS running on an iPad gen 6
UC Surface: v 3.2.0.56558 iMac 2019, Catalina 10.15.4
PC Windows 10:   v 1909

Answer 1

Sorry nickgalati, I can‘t help. I have the same problem with Quantum 4848. Latest firmware on the Quantum, all updates for Win10 64. Latest Bios, THB-driver, latest IOS on 2019 IPad Pro. I‘ve tried the same measures like you. No success. I can be wrong but I guess it’s a UC Surface problem and not hardware related because Quantum 2 and 4848 are affected.

Gigabyte Aerius Master motherboard with GC Titan Ridge

Startech THB-adapter

IPad Pro 11“ MU102FD/A