Question

As the title said, there's static noise coming from both my new Eris 4.5 monitors, even when only the power cable is connected. It's noticable from several meters away and is really annoying. When I plug my headphones into the phone jack on the front the noise stops completely though, and there's no noise from the headphones. Again, this has nothing to do with the actual audio cables.

I've already tried different power outlets and also turning everything in my room off except the monitors, but with the same result. Is this a cause of bad grounding or dirty power or a problem with the speakers that I got?

Answer 1

I have two Eris E5 XT monitors, just took them out of the box and they are hissing as well, even with no TRS cable plugged in.  I did the same, plugged them into all my outlets, including my Furman rack power.  Did you get a response from Presonus yet?

Answer 2

@davidzisa I have no idea how to comment on an answer but I hope you see this anyway. I sent them back and they said there was no problem with them so I just asked for a refund. Probably going to bump up my budget a bit and get a krk rokit 5. I never actually talked to presonus though I sent them back to the company I bought them from, so maybe presonus would have found a problem. I'm going to stay away from presonus in the future they seem to be cutting corners with the quality.

Answer 3

I just got a pair of Eris 4.5's and they have the white noise hiss right out of the box (without being connected to anything else), so it's clearly the speakers and not a cable or the audio interface/source material. It's also gain independent, so it's not that the volume is turned up too loud. It basically sounds like the hiss from a cassette tape that doesn't have Dolby NR.

I got them from Amazon, so they're sending me another pair ASAP without issue. If the hiss is also in the replacements, then I'll assume that it's consistent across the product. And if that is what's considered the noise floor of the monitors, it's unacceptable, as it's very audible.

Answer 4

My new E4.5's have this too. Very disappointed!

Answer 5

I just open my new E4.5's have this too. ALSO Very disappointed for that price !

Answer 6

New Eris 4.5 BT with the same issue. I am amazed and disappointed we have no answer from the company and this issue is not mentioned in any of the reviews I've seen or read about the speakers. Tried all power sources and cables, no change, this seems to be due to some poorly designed filtering. Quite sad to see them cheap out on the important stuff. Add a couple of bucks more to the price and make a product you can be proud of!

Answer 7

I have the same issue with my 2nd hand Ceres 4.5 I have recently bought.
I have already tried various sockets in my home and also in my friends home it is the same.

I can exclude any cabling as root cause because it is the same humming sound only using bluetooth, As soon the amp kicks in the anoying sound starts until going back to standby. I asume it is the badly shielded power adapter.

I wonder if it would be possible to fix it by shilding or changing the power unit??

Answer 8

I've had a ticket with PreSonus support. They basically said it is by design... I will return these, dig a little deeper into my pockets, get a pair of Audioengine a5+ and never recommend PreSonus to anyone. I'm out. :)

Answer 9

Today 02/13/2021, completing about 1 year, I started to notice these noises, hissing without change for gain, nothing related to the cabling and audio connections. I have an Eris 4.5, and from what I understand from those comments, everyone is having the same problems. Disappointed with this being proven to be a design error on the Presonus internal circuit. I'm from Brazil, my hands are tied.

Answer 10

I figured out something that might help some of you!

When I first got them, I powered them on, and they made this whining high pitch sound for a few seconds. Then, that sound disappeared leaving a soft hiss that is normal for powered speakers. That hiss is not dependent on gain and that is the amplifier. The same behavior happened once I connected a source to the Aux using the 1/8 cable. Ok, great, totally normal!

However....

I left the 1/8 cable in the aux with my source connected and then connected the 1/4 balanced cable in the back. Once I set up the new source, when I powered it on, there was a noticeable buzz, with a tiny bit of distortion. Once I removed the cables in the back, or the aux cable, the buzz vanished!! So essentially, it can only have one source at a time (it also says that in the manual but its not very clear, as it sounds as if you can only have one source in the back and that the aux is not part of that limitation).

Today, I powered it on with only the 1/4 cable input in the back connected and had the same buzz so I thought they were broken.... but I realized my iphone was connected to it via bluetooth. When I unpaired it, the buzz vanished!

In short, its probably by design to save Presonus money. Although you are not supposed to have more than one source as stated in the manual, it can create noise when the amplifier is receiving more than one input, wether it is via cable or via bluetooth. Make sure you only have one source connected and see if you are getting that buzzing sound.

Hope this helps!

Answer 11

My pair of speakers are exactly the same. As soon as I plug them in there is white noise, or static, call it what you want.

Tried different outlets and got the same result. I'm really ****** off right now to be honest. My $15 computer speakers don't have that noise, yet these do. Makes no sense. This is the last Presonus product I am buying because quality is obviously an afterthought for them.

Answer 12

Exact same issue on the Eris 5xt.

Can't believe that. I was blaming my setup and trying a number of solution, until I finally decided to look for mentions of that on forums. What a shame...

Answer 13

I had this same problem with my Eris. I took to my local handyman that fixes washing machine, tvs and stuff like that. He fixed the problem and told me that it was a blown capacitor that needed to be replaced (motherboard was overheating as a result). Hope this helps.

Answer 14

I'm having the same issue.  Purchased directly through PreSonus website.  RIght when powered on they hiss.  This happened with three sets of monitors they've sent me: two pairs of 4.5 1st gen and one 4.5BT 2nd gen.  This is unacceptable.

Answer 15

Had my Eris 3.5 since June 2020 and used it mainly for bluetooth connection. I turned it on the other day and notice a static and whinning sound so I turned it off immediately. Afterwhich, I can still hear the same sound but now fading slowly as the power went out. Tried to turn it on again and the same thing happened - I tried connecting my phone via bluetooth and played music... Music played out smoothy but the static sound was still there but it then gradually faded after a munite or 2 with a little hiss towards the end. I tried turning it off and on again and it no longer happened so conitued using it fow a while.

After 2 days, I turned the power on again and the same noise came out and would gradually fade and would work fine again.

I'm worried it would just short out and burn if I continue using it. Did anyone get a response?