Question

Hello all,

We just downloaded Capture for use with our RM32ai and UC Surface.  When hitting the button for a New Session, I am getting an error message "Capture can not create new sessions if the audio device is stereo!".  What do I need to do in settings (either in Capture or UC Surface) to create a connection between the two?  Also, is there some audio setting in the iMac that needs to be changed?  

We are using a 2010 iMac model with the High Sierra OS and latest versions of Capture and UC Surface. The RM32ai is connected to the iMac via Firewire.

Thanks and regards,

Paul

Answer 1

You need to re-install UC.

To anyone else, if the issue remains then please log a support ticket.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-create-a-new-Support-Request-

Answer 2

I figured this out so no reply is needed.  Thanks!