Questions & Answers

How to update StudioOne V4

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asked Oct 4, 2020 in Studio One 4 by markusfehr (150 points)

Dear Sir or Madam
I have a problem with StudioOne: I have StudioOne V4.
I cannot log into the StudioOne to download updates. It also doesn't work after I changed the password, neither does it work when I'm logged in as administrator, regardless of whether I want to log in with my username or email. But when I go to the website it works. Why is that or what am I doing wrong?
I would be grateful for any help.

Yours sincerely

Markus Fehr

Your Computer Make and Model                :          Intel Core i7, 4.20 GHz

Operating System and Version                   :          Windows 10 Home

Application Version                                    :          StudioOne V4

Audio Interface and it's Driver Version       :          Xenyx QX1002 USB / USB Audio CODEC 10.0.18362.997

Digital Mixer and it's Driver/Firmware Version :   Xenyx QX1002 USB / USB Audio CODEC 10.0.18362.997

What is the setup and what were you doing that led up to the error or situation is that brought you here:

I just wanted to do an update. This didn't work. Not even after I've done the steps above.

2 Answers

0 votes
answered Oct 19, 2020 by aka_busker (32,890 points)
Hi Markus.  Sorry you're having issues.  Have you made sure that Studio One has been allowed access to the internet via your firewall?  You may need to add it manually to the firewall under exceptions if it doesn't do that automatically.  Also make sure your firewall is set to private appropriately.  
asked Nov 11, 2020 in Studio One 4 by markusfehr (150 points) problem solved
0 votes
answered Oct 19, 2020 by aka_busker (32,890 points)
Hi again. To expand further - when you download the Studio One installer from their webpages, the default download is the most recent version of Studio One for your version (Windows, Version 4/5).  
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