Question

will only see channel 9 and up

Answer 1

Same here. I am Cubase Pro 11 user.  In my case, first fader starts at channel 8.  I have been searching the internet for a solution since more than a week, with no solution.  Anyone can help, i.e. Presonous support team?  If this issue is not solved, I am going to switch to another brand controller and consider my investment in Presonous Faderport 16 as a losing investment.