Questions & Answers

No stable Sound on youtube with Quantum 2626

+1 vote
679 views
asked May 24, 2021 in Thunderbolt - Quantum by Matthias Kuhlmey (170 points)
Hello,

I use the quantum 2626. I have had installed everthing is needed. The issue: If I run Studio One 5 I have no sound problems. But if Studio One is NOT running a problem appears:

Afler one or two youtube video there is no more Sound. If I look at "Sound, Playback" I see "Quantum Main Out" is activated and I see the sound on the levelmeter. But I can hear nothing. Then I deactivate the "Quantum Main Out" and activate it directly and the sound is back. After the next Video the same workaround is needed. That is not a good workflow.

Who can help me? I have Windows 10.  

Thanks Matthias

3 Answers

0 votes
answered May 27, 2021 by kendallmiles1 (490 points)
I am having this same problem.
0 votes
answered May 27, 2021 by kendallmiles1 (490 points)
edited Jul 29, 2021 by kendallmiles1
The fix is to uncheck "Allow applications to take exclusive control of this device." in sound settings. Here are detailed instructions:

https://solidstatelogic.zendesk.com/hc/en-us/articles/360007770037-Hear-your-DAW-and-apps-at-the-same-time

UPDATE: Not sure if this is working anymore as I am still having the same issue
0 votes
answered Aug 15, 2021 by reubenturk (330 points)
edited Aug 15, 2021 by reubenturk

I also have the same issue, and the change to the exclusive control setting doesn't help for me.
It happens with main out and/or headphones.

It happens when:

  • A YouTube video finishes and a new one starts playing.
  • A Tidal (both desktop app and web player) song finishes playing and a new one starts
  • Sometimes when a Spotify (desktop app) song finishes and a new one starts (with Spotify it often will successfully play the next song)
  • The above happens either when I choose a new song/video, or when it automatically moves to the next one.

Generally I can resolve it by switching sounds source and switching back again, but that is not an acceptable workaround.
I can also generally resolve it by switching the sample rate in universal control, then switching it back again.

My system is:

  • ASRock Taichi X570 with the ASRock Thunderbolt 3 AIC card 
  • AMD Ryzen 3700X
  • Windows 10 Pro x64 - build 19042
  • Quantum 2626 - Firmware v 1.3-91
  • Universal Control - 3.5.2.65533 Win x64

There are also a number of other forum posts I've seen around with similar issues so it seems like a legitimate problem.

Here is another similar post (and there are more) https://answers.presonus.com/60375/quantum-2626-thunderbolt-windows-10-problems-losing-sound

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