Question

Hello,

I use the quantum 2626. I have had installed everthing is needed. The issue: If I run Studio One 5 I have no sound problems. But if Studio One is NOT running a problem appears:

Afler one or two youtube video there is no more Sound. If I look at "Sound, Playback" I see "Quantum Main Out" is activated and I see the sound on the levelmeter. But I can hear nothing. Then I deactivate the "Quantum Main Out" and activate it directly and the sound is back. After the next Video the same workaround is needed. That is not a good workflow.

Who can help me? I have Windows 10.  

Thanks Matthias

Answer 1

I am having this same problem.

Answer 2

The fix is to uncheck "Allow applications to take exclusive control of this device." in sound settings. Here are detailed instructions:

https://solidstatelogic.zendesk.com/hc/en-us/articles/360007770037-Hear-your-DAW-and-apps-at-the-same-time

UPDATE: Not sure if this is working anymore as I am still having the same issue

Answer 3

I also have the same issue, and the change to the exclusive control setting doesn't help for me.
It happens with main out and/or headphones.

It happens when:

• A YouTube video finishes and a new one starts playing.
• A Tidal (both desktop app and web player) song finishes playing and a new one starts
• Sometimes when a Spotify (desktop app) song finishes and a new one starts (with Spotify it often will successfully play the next song)
• The above happens either when I choose a new song/video, or when it automatically moves to the next one.

Generally I can resolve it by switching sounds source and switching back again, but that is not an acceptable workaround.
I can also generally resolve it by switching the sample rate in universal control, then switching it back again.

My system is:

• ASRock Taichi X570 with the ASRock Thunderbolt 3 AIC card 
• AMD Ryzen 3700X
• Windows 10 Pro x64 - build 19042
• Quantum 2626 - Firmware v 1.3-91
• Universal Control - 3.5.2.65533 Win x64

There are also a number of other forum posts I've seen around with similar issues so it seems like a legitimate problem.

Here is another similar post (and there are more) https://answers.presonus.com/60375/quantum-2626-thunderbolt-windows-10-problems-losing-sound