Questions & Answers

SO v4 & v5 crashing upon quit and switching projects

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asked Jun 6, 2021 in Studio One 5 by taylorbatory (730 points)

Been experiencing a very consistent problem where Studio One can't seem to quit properly without "crashing", since the safety dialog box appears on every restart of v5. v4 has been stable up until today, where the same problem is happening now in both v4 and v5. This hasn't been a major problem, as I haven't lost any progress with this, but it's beginning to be very frustrating to know that the program isn't working properly for some reason. And if I close a project and try to open a new one, Studio One will crash, forcing me to restart. This is not specific to one project. I had a client over and we went through about 12 different sessions and it crashed every time I closed one and tried to open another.

I've gone into some of my projects and tried disabling plugins one by one, saving, then closing the project and quitting SO, and it's yielded differing results. Most of the time, it would still crash. But then towards the end of my plugin list, it worked fine and closed properly. I tried messing about with the plugins that I had just disabled to get this result in another session, but then the problem arose again, so it wasn't those specific plugins that caused the problem. Did the same thing by disabling all third party plugins, and got it to shut down properly, but the earlier success I had still had SOME third party plugins in the session, and it managed to shut down properly. So the results are inconsistent, to say the least. I'm opening these test sessions with an older template, so I wonder if that could be part of the problem?

I've attempted to open one of the MANY dmp files I have, but nothing seems to open them, not even Windows Debugger. I've submitted a ticket to Presonus with the dmp files attached, but I'm waiting to hear from them. Any help or insight into this problem would be greatly appreciated.

Windows 10, 32GB RAM, Intel [email protected]

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