PreSonus.com
Nimbit
Shop
Toggle navigation
Questions
Hot!
Unanswered
Tags
Categories
Users
Questions & Answers
Can't update my payment info
+2
votes
886
views
asked
Sep 1, 2021
in
Studio One+
by
jonashed
(
140
points)
Trying to change/add a new credit card for my monthly subscription of sphere. The box is just ticking and nothing happens. The monthly cost is about to be withdrawn today! What to do?
3 Answers
0
votes
answered
Sep 8, 2021
by
drewcampbell5
(
340
points)
I've been having the same problem since the weekend. I raised a support ticket as due to suspiciousn activity I had to close my paypal and open another. There was no option to update payment info that I could see. I informed in the ticket that my next payment would be due to come out on the 8th and would fail unless I updated my payment info.
I received no response from then til now and now it has deactivated my subscription as predicted. Attempts to reactivate just brings a hanging website page.. Its the first time in years I have had to contact support and the results have been upsetting.
0
votes
answered
Sep 22, 2023
by
shawnbeaupre
(
200
points)
2 years later and the same issue continues. I need to update my card and there is no way to do it. This is ridiculous.
0
votes
answered
Feb 1
by
boros
(
180
points)
Hi you just have to go to buy the product that you want, your old credit card number will be automatically loaded, you just have to override it by clicking on it and typing any number there.
Categories
All categories
Studio One+
(435)
Studio One+ Feature Requests
(199)
Completed Feature Requests
(300)
Studio One
(12,351)
Studio One Feature Requests
(6,143)
PreSonus Hub / Plugins
(187)
Notion
(1,197)
Notion Feature Requests
(710)
Nimbit
(19)
StudioLive Series
(4,038)
StudioLive Series Feature Requests
(973)
EarMix 16M
(38)
Networked Stage Box
(87)
SW5E - AVB Switch
(25)
AVB-D16
(14)
Live Sound Reinforcement
(114)
Thunderbolt - Quantum
(580)
USB Audio Series
(2,766)
Recording Interface Series Feature Requests
(260)
Legacy Interfaces
(437)
Atom Pad Controllers
(249)
FaderPort Series
(649)
Controller Series Feature Requests
(196)
Studio Monitors
(567)
PreAmps, Signal Processors and Monitoring Hardware
(371)
Digital Recording
(173)
MyPreSonus Questions
(425)
Related questions
Payment update
Payment Made but Can't access Sphere Online or Offline
Can't add card for Sphere payment
Renew my Presonus Sphere is not possible after payment
How can I stop payment for Sphere when my Sphere is no longer activated and they still charge me?!?
How do I change my payment method for Sphere?
Sphere subscription payment fails due to JS error.
Retry payment for sphere
Payment
PreSonus vSphere Redundant Payment
Most popular tags
feature request
studio one
workflow enhancement
studio one 4
studio one 3
studio one 5
midi
problem
windows 10
workflow
universal control
recording
editing
studiolive
audio
studio one 3 professional
studiolive series iii
audiobox usb
studio one 5 pro
vst plugins
notion 6
notion
plugins
automation
plug-ins
...