Questions & Answers

Quantum 2626 not controllable in Universal Control

0 votes
asked Apr 5, 2022 in Thunderbolt - Quantum by chadleigh (120 points)
edited Apr 5, 2022 by chadleigh

I recently bought a Quantum 2626. I intend to use it with Logic Pro.   My computer is an iMac (2017) with Monterey (12.3.1).   

I installed the latest Universal Control, and the Quantum 2626 does have a solid blue light and does show on the Mac under sound and in Logic.  However, in universal Control it shows the Quantum 2626 and has the ! in a triangle.  It shows underneath "PLEASE UPDATE DEVICE FIRMWARE".  However, the update button does not show (as in the documentation) and under settings "Update Firmware" is greyed out.  Nothing is clickable on the screen except the large "PLEASEUPDATE DEVICE FIRMWARE" at the bottom and that does nothing when clicked.  (Hovering over it gives a link underline type response but nothing happens on a click).

I am stuck in the water trying to configure the device using Universal Control.
Any help is appreciated.  Thanks.

2 Answers

0 votes
answered Apr 14, 2022 by jeffallen13 (140 points)
Try clicking on file - show all devices, and a mixer should pop up
0 votes
answered Apr 30, 2022 by rodneyhareid (140 points)
I am kinda in the same boat. My 2626 started acting up. Light would go red and I would lose speakers.Saw that there was a firmware update, installed it. You have to make sure your security system lets the updates in. After the update I could see the quantum 2626 in the UC, but not in studio1 or in my sound option for computer. Tried to uninstall UC. Same results.Very frustrating. Your problem maybe the firewall.