Questions & Answers

Server Glitch/ Acount Glitch?

0 votes
44 views
asked Sep 12 in PreSonus Sphere by jonah.close228546 (130 points)
Soo I have a reciept/invoice and have been using my studio one for a week since my subscription renewed and I came to my  desk today and it says my subscription is expired. I filed a support ticket but it doesn't seem like there was much that could be done promptly. Is there a way to fix this? I have uninstalled and reinstalled twice restarted my pc, tried the license reset and even tried to cancel. When I cancelled it said my subscription would end on September 5th but its already the 12th.  But I've already paid for this month yet it still says expired?  Im confused and i cant work without professional. I wouldn't be posting if this was just a one time thing though this has happened before but usually I am able to resolve it and now it hit 3 months in  a row i have had a problem. Help pls!

1 Answer

0 votes
answered Sep 13 by mackjohnson1 (52,010 points)

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-

...