Questions & Answers

Server Glitch/ Acount Glitch?

0 votes
343 views
asked Sep 12, 2022 in Studio One+ by jonah.close228546 (130 points)
Soo I have a reciept/invoice and have been using my studio one for a week since my subscription renewed and I came to my  desk today and it says my subscription is expired. I filed a support ticket but it doesn't seem like there was much that could be done promptly. Is there a way to fix this? I have uninstalled and reinstalled twice restarted my pc, tried the license reset and even tried to cancel. When I cancelled it said my subscription would end on September 5th but its already the 12th.  But I've already paid for this month yet it still says expired?  Im confused and i cant work without professional. I wouldn't be posting if this was just a one time thing though this has happened before but usually I am able to resolve it and now it hit 3 months in  a row i have had a problem. Help pls!

2 Answers

0 votes
answered Sep 13, 2022 by mackjohnson1 (77,570 points)

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-

0 votes
answered Mar 4, 2023 by richcresswell1 (3,210 points)

I have checked on the above browsers, I can log in just fine so I would suggest:
Clear your browser cache
Restart your machine
Flush DNS
Double , triple check your login credentials

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