Question

My mixer, While recording or not recording just disconnects on my computer, it says check hardware configurations. I turn  the mixer off and back on and it reconnects.

I see you online everyone has this issue with your product, but there’s no answers on how to fix this

I have disconnected the Internet. The only thing my laptop get used for is to record music.

The only thing connected to my laptop is  the Studio one AR 12 mixer

Please help

Answer 1

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-