Questions & Answers

12AR keeps disconnecting usb have to turn off and on to re connect

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asked Jan 22 in Studio One 6 by johnphillips23 (120 points)
My mixer, While recording or not recording just disconnects on my computer, it says check hardware configurations. I turn  the mixer off and back on and it reconnects.

I see you online everyone has this issue with your product, but there’s no answers on how to fix this

I have disconnected the Internet. The only thing my laptop get used for is to record music.

The only thing connected to my laptop is  the Studio one AR 12 mixer

Please help

1 Answer

0 votes
answered Jan 26 by mackjohnson1 (54,360 points)

Create a support ticket, they should be able to help you out.

https://support.presonus.com/hc/en-us/articles/210050813-How-to-submit-a-Support-Request-

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