Question

I have my studiolive 16r connected to my pc via USB. Universal Control sees it but clicking on the mixer icon does not launch the virtual mixer. Meanwhile on the upper right hand corner there is a continuous "loading" icon.

Answer 1

Solved - I needed to update the usb drivers according to these instructions:

https://support.presonus.com/hc/en-us/articles/11418179817229-StudioLive-Series-III-16-0-2-USB-ARc-USB-not-connecting-with-Windows-10-11

Thanks to the Presonus team for getting back so quickly and resolving these issues for muppets like me.