Questions & Answers

Universal Control not opening mixer

+1 vote
3,618 views
asked Feb 4, 2023 in StudioLive Series III by brendonchan (340 points)
I have my studiolive 16r connected to my pc via USB. Universal Control sees it but clicking on the mixer icon does not launch the virtual mixer. Meanwhile on the upper right hand corner there is a continuous "loading" icon.

1 Answer

+3 votes
answered Feb 6, 2023 by brendonchan (340 points)
selected Mar 2, 2023 by mackjohnson1
 
Best answer
Solved - I needed to update the usb drivers according to these instructions:

https://support.presonus.com/hc/en-us/articles/11418179817229-StudioLive-Series-III-16-0-2-USB-ARc-USB-not-connecting-with-Windows-10-11

Thanks to the Presonus team for getting back so quickly and resolving these issues for muppets like me.
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