It's difficult to determine the exact issue without more information.
Please let us know more information such as your operating system, type of AudioBox, and what exactly you mean by the compatibility was "lost".
If you're not sure how to provide the aforementioned info please create a support ticket with technical support by logging in at my.presonus.com , click "Support" in the top right hand corner, then click "Create a ticket" and follow the steps there.