Questions & Answers

problem with the firmware

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475 views
asked Feb 23, 2017 in FaderPort 8 by thierrybrowaeys (150 points)

I purchase FP8

i have the 1.0 firm new version is 1.01 i buy my fader port the 23 fev 2017

when i load universal control it says the midi port of the device could not be found

i cant use the faderport 8  i try with uc 2 and others

pls help i'm in iMac 27 and sierra thanks a lot

1 Answer

0 votes
answered Feb 28, 2017 by maxstratmann (41,830 points)
 
Best answer
Turn off your FaderPort 8.

Open the Audio MIDI Setup application. Finder > Applications > Utilities > Audio MIDI Setup.

Once you've opened the Audio MIDI Setup application go to Window > Show MIDI Studio.

Remove all FaderPort and FaderPort 8 devices from the MIDI Studio.

Power on the FaderPort 8 and try updating the firmware again from Universal Control.

If you need further assistance please submit a technical support request at support.presonus.com
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