Questions & Answers

I have a high pitch tone (noise) on my ar16 usb on (st 17/18), when i am using studio one v3

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asked Jul 5, 2017 in Studio One 3 by pietrocappello (150 points)
hi, I have a high pitch tone (noise) on my ar16 usb , on channel usb (st 17/18), and only  when i am using  studio one v3 is running .   No noise when other apps are using sound and studio one is not running.  what should i do?

mac pro (5,1) running 10.9.1

Studio live 3.3.4 Build 41933

connected to Studiolive AR16 USB

mfg date C011702

i compared the tone to a tone generator and its at around 13500 hertz

thanks

1 Answer

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answered Jul 7, 2017 by paulclarke2 (27,350 points)
 
Best answer
Installing the OSX 10.9.5 Combo Update may help - https://support.apple.com/kb/DL1760?viewlocale=en_US&locale=en_US

Test connecting with a different USB cable no longer than 5ft. Test all available USB ports.

Ensure you have the latest version of Studio One installed.

If the issue persists, create a support ticket from your my.presonus account.

Attach your computers system profile to the ticket -

http://support.presonus.com/hc/en-us/articles/210050813-How-do-I-create-a-new-Tech-Support-request-by-email-

http://support.presonus.com/hc/en-us/articles/210046293-How-Do-I-Create-a-Mac-System-Profile-for-Tech-Support-
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