Questions & Answers

I did not receive aProduct Key for Studio One Professional upgrade.

+2 votes
asked Jul 8, 2017 in Studio One 3 by ronniemorris (140 points)
I purchased Studio One 3 Professional Upgrade. I have an Invoice in My Orders tab showing I purchased the upgrade but did not receive a Product Key. Any thoughts?

8 Answers

0 votes
answered Jul 8, 2017 by Jason Wright (180 points)
I'm in the exact situation! Purchased the upgrade yesterday and never received the immediate email they mention in the description before you buy. My invoice shows as well but still no Product Key.

Frustrating to say the the least.
0 votes
answered Jul 8, 2017 by patrickkongshammer (140 points)
Me, too... Come on, Presonus! I've never experienced this before when buying software!
0 votes
answered Jul 8, 2017 by kennethperez2 (140 points)
Same situation here, hopefully they respond to this request very soon.
0 votes
answered Jul 8, 2017 by Avid555 (140 points)
I have this same problem :-( ... I am very angry ...
0 votes
answered Jul 8, 2017 by tobiaswestman (150 points)

Same here but for the ''Presence XT Core Keyboards'' pack. They need to sort this out or else it's just daylight robbery. 

0 votes
answered Jul 9, 2017 by chaddemonbreun (140 points)
I bought studio one 3 pro the digital version July 8th. Got a invoice saying the purchase went through. I even contacted blue snap they even told me that the payment went though and to get any help I'd haft to contact presonus. They are closed until Monday and bout the time I get off work they will be closed again.  Been whole 24 hours later still no product key or download link in my email. Someone please help
0 votes
answered Jul 9, 2017 by Jason Wright (180 points)
This is a terrible first impression! Makes me rethink leaving Pro Tools, Presonus should really change their wording if it's not truly automatically emailed to you after payment like the product description says.
0 votes
answered Jul 9, 2017 by adamlevesque (150 points)
Same here....  pretty ****** off right now....  should be instant....