Question

I purchased Studio One 3 Professional Upgrade. I have an Invoice in My Orders tab showing I purchased the upgrade but did not receive a Product Key. Any thoughts?

Answer 1

I'm in the exact situation! Purchased the upgrade yesterday and never received the immediate email they mention in the description before you buy. My invoice shows as well but still no Product Key.

Frustrating to say the the least.

Answer 2

Me, too... Come on, Presonus! I've never experienced this before when buying software!

Answer 3

Same situation here, hopefully they respond to this request very soon.

Answer 4

I have this same problem :-( ... I am very angry ...

Answer 5

Same here but for the ''Presence XT Core Keyboards'' pack. They need to sort this out or else it's just daylight robbery. 

Answer 6

I bought studio one 3 pro the digital version July 8th. Got a invoice saying the purchase went through. I even contacted blue snap they even told me that the payment went though and to get any help I'd haft to contact presonus. They are closed until Monday and bout the time I get off work they will be closed again.  Been whole 24 hours later still no product key or download link in my email. Someone please help

Answer 7

This is a terrible first impression! Makes me rethink leaving Pro Tools, Presonus should really change their wording if it's not truly automatically emailed to you after payment like the product description says.

Answer 8

Same here....  pretty ****** off right now....  should be instant....

Answer 9

I have this same problem. Upgrade from studio one3Artist to studio one4 pro.

Paid 199 Euro

No product key, no download installer. ???

Please fix this !!