Questions & Answers

try to load app but the a problem shows up on audio engne.

0 votes
asked Oct 8, 2017 in Studio One 3 by israelhernandez4 (150 points)
my computer says its not compatible

1 Answer

0 votes
answered Oct 11, 2017 by TechSupport77 (195,970 points)
Best answer
If you are running McAfee as your antivirus program, try disabling the Access Protection or disable McAfee altogether.  After doing so, install all of your Windows Updates, reboot your machine, and uninstall/re-install Studio One.  Make sure that McAfee is disabled through all of this.  Here is an article from McAfee that illustrates the problem, should this be what you are experiencing.

If the problem is with Universal Control, re-install UC after disabling McAfee.

If you are not running McAfee on your system, please try re-installing Studio One.  Also, make sure that you have installed all of your updates for Windows.  Finally, make sure that you have installed the latest driver for your audio interface.

If you get stuck, please feel free to log a support ticket from within your account and we would be happy to assist.  If you do so, please send us the system information file upon request as this is the type of situation in which that would help.