Questions & Answers

No audio device picture on startup page?

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asked Oct 9, 2017 in Studio One 3 by simon peter music (150 points)
Hi there!

I know that with Presonus interfaces, there is a picture of the interface on startup. I'm using a Focusrite interface and I have no picture? Does this only work with Presonus products? Cause I see some people at least having a simple black and white unknown asio picture whereas I don't.

For the Focusrite Driver, I'm still using their 2.5 drivers cause the beta driver is a bit buggy for me and I'm using Studio One 3.5.0 on Windows 10 64-bit.

1 Answer

0 votes
answered Oct 11, 2017 by TechSupport77 (195,400 points)
Best answer

If you are working with a PreSonus device, the picture that is illustrated in that window will be the device.  If you are working with a 3rd-party device, you should see a generic audio interface picture.  If you do not, here are 3 things that you can try:

-Uninstall and re-install Studio One.

-Uninstall and re-install your driver for your device.

-Remove your settings files from Studio One and re-configure:

  1. Go to Help>Open Settings folder.

  2. Copy the contents of the folder over to a folder on your desktop.

  3. Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder.

  4. Open S1 and go to Studio One>Options (Preferences on a Mac) to reconfigure your settings.

  5. Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.

*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio One>Sound Sets.