If you are working with a PreSonus device, the picture that is illustrated in that window will be the device. If you are working with a 3rd-party device, you should see a generic audio interface picture. If you do not, here are 3 things that you can try:
-Uninstall and re-install Studio One.
-Uninstall and re-install your driver for your device.
-Remove your settings files from Studio One and re-configure:
Go to Help>Open Settings folder.
Copy the contents of the folder over to a folder on your desktop.
Close S1 and delete the contents of the settings folder with the exception of the user.license file as well as the "Extensions" folder.
Open S1 and go to Studio One>Options (Preferences on a Mac) to reconfigure your settings.
Test to see if the problem is resolved. If it is not, please feel free to copy your settings files back over from the backup that you created in step 2.
*If you are missing presets or Sound Sets after doing this, simply double-click one of your Sound Sets under Documents>Studio One>Sound Sets.