I downloaded the software from 'my account' from the web-site and then plugged the audio box in to the computer. When I launched the software it gives an error saying failed to open audiobox speakers, failed to open line (2 Presonus Audiobox iTwo) and that audio recording is disabled. I don't know what to do so if you can help? I did have the free version of the software to start with but it looked as if this was upgraded with the download from the web-site. I'm quite new to using this type of software and it is highly frustrating.