Question

I downloaded the software from 'my account' from the web-site and then plugged the audio box in to the computer. When I launched the software it gives an error  saying failed to open audiobox speakers, failed to open line (2 Presonus Audiobox iTwo) and that audio recording is disabled. I don't know what to do so if you can help? I did have the free version of the software to start with but it looked as if this was upgraded with the download from the web-site. I'm quite new to using this type of software and it is highly frustrating.

Answer 1

Please check out these two guides, which will assist you in setting up your AudioBox:

1. This guide covers common AudioBox setup and configuration issues, as well as addresses basic reasons for the device to not seem to function properly:

http://support.presonus.com/entries/21351334-why-won-t-my-audiobox-record-or-play-back-audio

1. If the above guide does not resolve your issue, the driver may need to be uninstalled and reinstalled properly. Below are instructions for how to do this:

Windows Vista and Windows 7:
http://support.presonus.com/entries/21524610-how-do-i-uninstall-and-reinstall-my-audiobox-drivers-in-windows-7

Windows 8, 8.1 and Windows 10:
http://support.presonus.com/entries/21469744-How-do-I-uninstall-and-reinstall-my-AudioBox-drivers-in-Windows-8-or-Windows-10-
If you're still having issues, please create a system profile for me using the instructions in the articles above. Then create a support ticket. Attach the profile to the ticket.

Here is a link to create a ticket: http://support.presonus.com/hc/en-us/requests/new